Privacy Policy for UmbraBite
UmbraBite ("we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our site, use our online ordering services, or interact with us.
1. Information We Collect
We collect different types of information to provide and improve our services to you:
Information You Provide Directly to Us:
- Personal Identifiable Information (PII): This includes details such as your name, email address, phone number, and delivery address when you create an account, place an order, or subscribe to our newsletters.
- Payment Information: When you make an online order, we collect payment details such as credit card numbers or other payment method information. This data is securely processed by our third-party payment processors and is not stored on our servers.
- Order Details: Information related to your purchases, including food items, order history, and preferences.
- Communications: Records of your communications with us, such as feedback, reviews, and inquiries.
Information We Collect Automatically:
- Usage Data: Information about how you access and use our site, such as your IP address, browser type, pages viewed, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These include session cookies (essential for operation), preference cookies (to remember settings), and security cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide and Maintain Our Service: Including processing your orders, managing your account, and delivering your food.
- To Improve Our Service: We analyze usage patterns to enhance our menu, site functionalities, and overall customer experience.
- To Communicate with You: To send order confirmations, updates, promotional offers, and respond to your inquiries.
- For Marketing and Promotions: To inform you about new products, special offers, or other news that might be of interest to you, based on your preferences. You can opt-out of these communications at any time.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues or fraudulent activities.
- For Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, delivery services, website analytics, marketing assistance). These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Data Security
The security of your data is important to us. We implement reasonable physical, technical, and administrative measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where UmbraBite relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
6. Children's Privacy
Our service is not intended for individuals under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
7. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: UmbraBite, 79 Clauscen Street, Fitzroy North, Victoria, Melbourne, VIC, 3068, AU